U-verse TV Equipment

U-verse TV Equipment

How to install, troubleshoot & fix your equipment.

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Large buttons on the remote

I have in laws who are 100 and 94 years old. The buttons on the Uverse remote are very difficult for them to see, and also to navigate. They just want to watch TV, and mostly news shows. I called AT&T and they said they only have 3 remotes and none of them had larger buttons. They also said there wa

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489

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Have two ATT boxes. Which one do I replace?

I have two ATT boxes in my home currently: VIP2250 ISB7005 Having problems with intermittant signals. ATT sent me a new VIP 2262 box. Which one should I replace?

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386

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AT&T now shipping "refurbished" remote controls, gross

AT&T just keeps finding ways to be even cheaper, and really just be pennywise and pound foolish. I got a replacement STB("refurbished" like all equipment now) and it came with a "refurbished" remote control. I use the word "refurbished" in quotes because I'm fairly certain at&t does the bare minimum

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Accepted Solution

Official Solution

Equipment Turn In

I am currently have Internet 1000 and until recently had U-verse TV. I cancelled the U-verse TV service and turned in my equipment via UPS as instructed by the AT&T representative. I received an email today telling me that two of the items had been received and another email telling me to turn in th

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414

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black screen

I have a Samsung Smart TV. It works fine for services like Netflix, but when on HDMI1 I get only a black screen.

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129

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Red x on TV after power surge

This happened a couple of weeks ago and all we could get was a red X on the screen and No Signal. The telephone support person said the DVR needed replacing. A technician was sent to replace it, had everything working fine, then tonight there was another power surge and the same thing happened again

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82

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Transfer of Service With Router

I have at&t SERVICE IN ADDRESS [EDITED] Custer Rd. This service with a router was previously at [EDITED] Custer Rd, #. Both apt's are in the same apt complex. I had to discontinue service at #[EDITED]and re-open at #[EDITED] which physically transferred the router from one apt to another. I have rec

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51

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Can't watch on more than 1 receiver anymore

The other night I went to bed and went in our bedroom and turned on the receiver, I got a message for something like I have used up the allotted receivers and can't watch on that one. I had my wife turn off the down stairs one and I got the channel I was on. I had her turn the downstairs one back on

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116

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AT&at U-verse

Receiver is showing red x on screen. Have tried soft & hard re-boots. Gear appears for a few minutes, then returns to red x.

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88

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DVR PAUSE AND RECORD NOT WORKING

When I press the pause on my remote or try to record I get the following message "Pause command not available DVR is either unplugged or restarting." Neither is correct. It is plugged in and working. Cannot access my recorded programs either, get same message.

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608

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