
U-verse TV Equipment
How to install, troubleshoot & fix your equipment.
1.1K
All
Question
DVR model # VIP2262
I just had my DVR replaced yesterday and everything is working just fine, but today I noticed the oval on/off button doesn’t light up green when the unit is being used, there is a tiny red light to the left of the button that is on while the unit is off and goes out once I turn on the DVR...is this
Question
986
1
0
My uverse guide screen
My uverse guide screen on 1 of our TVs shows ‘ getting information’ our other uverse tv is good.
Question
47
1
0
Wireless receiver stops during recording playback
Wireless receiver constantly stops during recording playback with message. Stopped network problems have stopped this stream. Sometimes I am able to resume playing, sometimes it says it is not available and I have to start show all over. Never fails that it stops again. Nothing is wrong with my At&T
Question
143
4
0
error message cant connect additional wireless receiver
new wireless receiver, followed all the steps for trouble shooting and instructions but get in loop, restart receiver-service unavailable please try again later. Please help!
Question
44
1
0
our tv stutters
our tv stutters when watching uverse cable. this happens on live tv sometimes, but very frequently with the dvr. the stutters are recorded on the dvr, if you rewind a program and watch again it will stutter in the same locations. when it stutters the video and audio will freeze for about 2 seconds,
Question
363
2
0
Have unplug and plug back in wireless receiver and WAP everyday...
Every day my uverse goes out on my wireless receiver. Restarting the receiver alone does not fix. Unplugging and plugging back in does not fix. I have to unplug the wireless access point and unplug the receiver both, then plug them both back in. I have a full green set of bars as a signal to my wire
Question
156
3
0
Accepted Solution
Official Solution
For the uverse receiver cable box, is the “link” green light always supposed to be on even when the tv is off?
For the uverse receiver cable box, is the “link” green light always supposed to be on even when the tv is off? Feel like the box is getting really hot.
Question
708
3
0
U-verse not available at this time
I have tried to reboot the gateway and wireless receiver three times and it’s still not working
Question
60
1
0
Accepted Solution
Official Solution
Error message on new wireless TV receiver
Hi - the new wireless TV receiver I ordered arrived in the mail today. I followed the instructions to successfully pair with the wireless access point. The receiver required a restart and when it booted back up I am receiving the following error message: “Account unavailable. This Set Top Box does n
Question
334
1
VIP 1200 receiver
I was shipped a VIP 1200 receiver and have followed the directions to connect it to my TV. It goes through a process then asks me to reset my receiver every time. I cannot get any connection to U-Verse at all. It is connected to the TV through an HDMI cable and works with my other wifi receiver.
Question
579
3
0