
Streaming Account
Learn how to manage your Streaming account.
803
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Question
Charging BEFORE the end of trial period
I just signed up for service this past Saturday and hooked everything up Sunday. Today, I get an email that I've been automatically charged for a month of service. It seems that only in the world of DirecTV stream do things operate different than any other free trial where you're charged AFTER trial
Question
663
2
0
Price changed without any notification
I have been a customer for many years from AT&T TV NOW to what they now call DIRECTV TV. I would like to know why the price for my service went up without any notification that the price was going up. Then I see a message the it was changing the DVR to unlimited but my I am still being limited to 20
Question
158
5
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returned directv equipment
1. I received an email on April 26 indicating that equipment had not been returned when in fact, it been returned. I have email proof and tracking proof. I cancelled directv and returned equipment on March 15,2022 2. Once I had been able to find the correct tracking number (which was on a receipt th
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119
1
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Returned streaming device
I bought the streaming device when I signed up and paid in full $127.20. The first one turned out to be used, and failed after a few days. They sent me a new one that failed also. They emailed me a return slip. The tracking number says they received it 16 days ago. My account says I still have it an
Question
139
2
0
Cancel Starz and Epix Before Trial Ends
How do I cancel Starz and Epix before the trial ends? I don't want to pay for these services. I did not select any premium services when I signed up (HBO, etc.) but did not see an option to deselect Starz and Epix. I do not want to pay for Starz, Epix or any other premium services after the trial en
Question
415
5
0
No answer in chat
I am trying to find out why I have unlimited hours now in my streaming package - I did NOT make this change. I tried to ask my question in chat, but I just getting preprogrammed responses to choose a subject and no matter what department I tried - I only received bot messages. How do I reach out to
Question
393
14
Billing discrepancy
I want to file a complaint In regards my sign up with Direct tv There was a sign up bonus of 150 when switching from dish That was never applied The DIRECTV technician directly removed my dish to install DIRECTV in my house before the installation i was quoted $85 via email and my bill has been inco
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103
1
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AT&T Employee Discount
Are AT&T Employees no longer getting a discount? I ask because I received an email this morning saying that I need to update my payment and how much I will be charged for my plan. It also reflected that when I logged into my account via website. It indicated I would be charged full price next month.
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2.4K
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