
U-verse TV Equipment
How to install, troubleshoot & fix your equipment.
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Can't get off of the title screen
After a power outage, BOTH of my TV's that are serviced with Uverse have been stuck on the Black Uverse title screen and there is a message stating that "Uverse is unavailable at this time. Please try again later." I have tried rebooting and unplugging/plugging in the gateway AND each receiver. This
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131
1
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Tv is blue- loose wires
Newer Samsung tv seems very blue. Just noticed the line coming in has detached blue and green wires. This then leads to a NetgearuCat.Se 50 switch. Any ideas how to fix this?
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211
2
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no sound on tv even after uverse receiver restart
the lack of sound has been happening for weeks. A receiver restart would solve it until yesterday. Now no sound even after restart.
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576
3
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Accepted Solution
Official Solution
Returning UVerse Receivers
Just spent 1.5 hours on chat with support people trying to get an email that lists the equipment I need to return because I've canceled Uverse TV service (I've always gotten this email when I've needed to return equipment for AT&T). I never got a real answer and then got a random email that said I c
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626
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Red X in middle of dark screen
My Bravia TV has a red X in the middle of dark screen. Not sure how or why this has happened. Cannot get any cable input, but Apple TV and SmartTV apps work just fine. I've tried restarting the ATT receiver without success. What can I do to get my cable service?
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2.3K
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Uverse remote
I replaced a tv with bigger one recently. However my UVerse remote does not turn it on. Only remote for Roku tv works. It takes me several steps to get the tv on. Pressing power button on Roku remote turns on, scroll to the right for the cable image, press enter. They I have the pre screen for uvers
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1.3K
3
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Losing signal repeatedly
Ok...so for the past 2 days my uverse will lose signal. Sometimes it'll lose it, then channel will come back eventually--this has taken anywhere from 5 mins to over an hour. I've checked all cables, restarted it numerous times & it still does it. This is happening with all tvs. Any suggestions? I've
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226
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Att Rip off?
Anyone else have such consistent time consuming issues with service they feel the are being ripped off , stolen from, or conned by ATT? They have never provided consistent service. I spend hours every month on the phone or hosting techs in my home yet I always pay the full bill. How can I get a refu
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272
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