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Streaming Account

Streaming Account

Learn how to manage your Streaming account.

803

(848)
Two locations with one account?

Hello, my husband lives 30 miles from our home at a Veterans Home for disabled veterans. We each have one TV and our current streaming provider is requiring us to have two accounts which our budget can not support. If I switch to AT&T Directv Streaming with two boxes can this be done under one accou

Question

158

3

0

Cancellation of service never received

I thought your streaming service would work for me. However, it has been a nightmare. I have never received any service, with or without boxes & now your company wants to charge a cancellation fee & not refund the money I paid when I received nothing in return. I have filed a complaint with the Bett

Question

136

1

0

Logged in online and trying to sign out of devices

I’m logged into my account online and trying to locate a way to sign out of devices. The app isn’t allowing me to click sign out at an AirBnB. I don’t want to leave tomorrow with it signed in. I’ve changed the password but it’s still logged in as me and accessible.

Question

248

2

0

HBO Max won't work, expired

Hbo max says my subscriptions expired despite being a part of my unlimited package. The mobile app just loops when I try to look at movies wanting me to choose a plan, restore purchase or tap here if I'm already subscribed. I've had this package for years.

Question

130

1

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Multiple User Experience Question

Can I connect more then one person to my account to differentiate my user experience?

Question

122

0

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Billing

Why is a $92.00 charge to my bank account when I canceled back in June of this year. And where can I go to remove my personal bank info?

Question

117

1

0

Stream Box Issues

Just received my Living Room replacement box to replace defective box with same exact issues happening again. Have a 2 year old high end 65" Samsung 4K TV. I have been trying to make a change in Settings on my DirecTV Stream box under Display Settings that show a toggle for Off/ON HDR. It defaults t

Question

211

5

0

device issue

I have had two extended chats with agents online so that they could correct my account that shows 3 devices even though I only have 2. Both times the agents said it would be fixed and it still is not. Transcript of latest conversation is copied below. Ruby (13:25:55 EST) : I can see that you have 3

Question

173

9

0

Ordering DirectTV stream

Hello, I have been trying to order direct tv stream for a couple of days now. I am able to add package and equipment to my cart, credit check is complete and then once I apply my payment (I’ve tried three different CC’s) they all say “Oops an error has occurred please try again later.” I spoke to an

Question

187

7

0

Shipping Back Warranty Box

Where do I ship back my Directv Stream box that is under warranty? Customer rep on the phone was not very clear with this info plus she did not email me a Return Shipping label. She did email tracking number of replacement box but no other info.

Question

133

2

0

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