
Streaming Account
Learn how to manage your Streaming account.
803
All
Question
Two locations with one account?
Hello, my husband lives 30 miles from our home at a Veterans Home for disabled veterans. We each have one TV and our current streaming provider is requiring us to have two accounts which our budget can not support. If I switch to AT&T Directv Streaming with two boxes can this be done under one accou
Question
158
3
0
Cancellation of service never received
I thought your streaming service would work for me. However, it has been a nightmare. I have never received any service, with or without boxes & now your company wants to charge a cancellation fee & not refund the money I paid when I received nothing in return. I have filed a complaint with the Bett
Question
136
1
0
Logged in online and trying to sign out of devices
I’m logged into my account online and trying to locate a way to sign out of devices. The app isn’t allowing me to click sign out at an AirBnB. I don’t want to leave tomorrow with it signed in. I’ve changed the password but it’s still logged in as me and accessible.
Question
248
2
0
HBO Max won't work, expired
Hbo max says my subscriptions expired despite being a part of my unlimited package. The mobile app just loops when I try to look at movies wanting me to choose a plan, restore purchase or tap here if I'm already subscribed. I've had this package for years.
Question
130
1
0
Multiple User Experience Question
Can I connect more then one person to my account to differentiate my user experience?
Question
122
0
0
Billing
Why is a $92.00 charge to my bank account when I canceled back in June of this year. And where can I go to remove my personal bank info?
Question
117
1
0
Stream Box Issues
Just received my Living Room replacement box to replace defective box with same exact issues happening again. Have a 2 year old high end 65" Samsung 4K TV. I have been trying to make a change in Settings on my DirecTV Stream box under Display Settings that show a toggle for Off/ON HDR. It defaults t
Question
211
5
0
device issue
I have had two extended chats with agents online so that they could correct my account that shows 3 devices even though I only have 2. Both times the agents said it would be fixed and it still is not. Transcript of latest conversation is copied below. Ruby (13:25:55 EST) : I can see that you have 3
Question
173
9
0
Ordering DirectTV stream
Hello, I have been trying to order direct tv stream for a couple of days now. I am able to add package and equipment to my cart, credit check is complete and then once I apply my payment (I’ve tried three different CC’s) they all say “Oops an error has occurred please try again later.” I spoke to an
Question
187
7
0
Shipping Back Warranty Box
Where do I ship back my Directv Stream box that is under warranty? Customer rep on the phone was not very clear with this info plus she did not email me a Return Shipping label. She did email tracking number of replacement box but no other info.
Question
133
2
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