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Streaming Account

Streaming Account

Learn how to manage your Streaming account.

803

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How to cancel service

Question

193

1

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Self-Service For Removing Add-Ons

In either the mobile app or the website, DirecTV Stream does not provide a method for removing add-ons. One has to CALL DirecTV Customer Service to accomplish this. This wastes THEIR time as well as OURS. It would seem to behoove DirecTV Stream to implement a process by which a customer could do thi

Question

1.1K

6

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Home location keeps getting disconnected

I think My home location keeps getting disconnected when I lose power. Is that correct? I can only reconnect 4 times a year so I can’t use more than 2 tvs at a time until December

Question

420

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Closed

Condo and Direct TV stream

I'm in charged of communications in my condo of 72 units , we are moving towards direct TV streaming , we love the quality and programing, i understand we can share streaming accounts to reduce cost, How many Direct TV stream accounts will we need for 72 unit, thanks

Question

1.2K

10

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Closed

Poor Customer Service

I would like to file a complaint about a really poor experience with customer service via chat. What is the best way to do that?

Question

274

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Sign In Issues on WIFI

When I try to sign in to my DirecTV Stream account or app while on WI-FI I receive an error telling me I’m not connected to a network. When I switch to cellular data I can sign in. Then I reconnect to WI-FI and I can watch TV on the app.

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248

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Accepted Solution

How to block purchases

I don't want my children to be able to buy or rent movies. How do I block purchases?

Question

2.1K

6

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Your payment did not go through but it did!

So for 3 days I chatted numerous times and called once. My directv stream account says payment did not go through. Yet it is on my bank statement. I called my bank they verified it. They emailed my june statement and what do you know 6/01 directv and 6/30 directv. Both June charges are there and cle

Question

2K

13

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NBC & FOX

Why am I not able to see NBC and FOX? I need those channels. They are my local channels.

Question

541

4

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Multiple Accounts / Same Credit Card

I would like to setup multiple DirecTV Stream accounts, but use the same credit card. When I try to create a new account place a new order, I get an error saying the credit card is already in use on another account. I am however, able to do this on the satellite side of DirecTV. Is there a way the b

Question

444

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