
Streaming Account
Learn how to manage your Streaming account.
803
All
Question
Self-Service For Removing Add-Ons
In either the mobile app or the website, DirecTV Stream does not provide a method for removing add-ons. One has to CALL DirecTV Customer Service to accomplish this. This wastes THEIR time as well as OURS. It would seem to behoove DirecTV Stream to implement a process by which a customer could do thi
Question
1.1K
6
0
Home location keeps getting disconnected
I think My home location keeps getting disconnected when I lose power. Is that correct? I can only reconnect 4 times a year so I can’t use more than 2 tvs at a time until December
Question
420
6
0
Closed
Condo and Direct TV stream
I'm in charged of communications in my condo of 72 units , we are moving towards direct TV streaming , we love the quality and programing, i understand we can share streaming accounts to reduce cost, How many Direct TV stream accounts will we need for 72 unit, thanks
Question
1.2K
10
0
Closed
Poor Customer Service
I would like to file a complaint about a really poor experience with customer service via chat. What is the best way to do that?
Question
274
4
0
Sign In Issues on WIFI
When I try to sign in to my DirecTV Stream account or app while on WI-FI I receive an error telling me I’m not connected to a network. When I switch to cellular data I can sign in. Then I reconnect to WI-FI and I can watch TV on the app.
Question
248
4
0
Accepted Solution
How to block purchases
I don't want my children to be able to buy or rent movies. How do I block purchases?
Question
2.1K
6
0
Your payment did not go through but it did!
So for 3 days I chatted numerous times and called once. My directv stream account says payment did not go through. Yet it is on my bank statement. I called my bank they verified it. They emailed my june statement and what do you know 6/01 directv and 6/30 directv. Both June charges are there and cle
Question
2K
13
0
NBC & FOX
Why am I not able to see NBC and FOX? I need those channels. They are my local channels.
Question
541
4
0
Multiple Accounts / Same Credit Card
I would like to setup multiple DirecTV Stream accounts, but use the same credit card. When I try to create a new account place a new order, I get an error saying the credit card is already in use on another account. I am however, able to do this on the satellite side of DirecTV. Is there a way the b
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444
4
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