New to the Community? Visit the Community How-To and Guidelines to get started.

Satellite Account
Learn how to manage your Satellite account.
3.1K
All
Question
Over Charged On Cancelled/Closed Account
I was charged $405.76 for my acccount that I cancelled and closed in Febuary 2018. I am no longer at the address the service was used at and I haven't for 4 years. I am not able to open up a personal phone account and get a new phone with this issue. I have called DirecTV and talked to 4 different p
Question
193
4
0
Accepted Solution
DIRECTV must need MONEY! Because they said they extended my contact for this reason!!!
Well… they just told me they extended my contract because they had to come out and replace a unit because it was bad! Really???!!! Bad equipment so you extend it?! I don’t even remember them doing that and when I went to check the history it won’t let me see any. What a scam!!!
Question
144
7
0
View my bill
It does not matter what I do, I cannot view my bill online. I have called 5 times, spent hours on the phone and emailed several times. I'm tired of this (Edited per community guidelines). Fix it!! 2 different tablets and a desk top computer. I also tried by putting my att app on my phone but it's in
Question
345
1
0
DIRECTV Account help is non-existent
DIRECTV cancellation page immediately redirects me to a welcome page! WHY is it impossible to get any real help on this website? I can't get all the hockey games even though I subscribe to NHL CenterIce. My bill is charging me for channels I do not have and mysteriously rising every month to ridicul
Question
137
3
0
Accepted Solution
Trouble closing my account
Has anyone else had trouble closing their account? The escalated call got me a supervisor who claimed I would owe $380 dollars. When my max contract would be only $60 for early cancellation. When I got another agent from the loyalty department they said they would close the account and apologized fo
Question
192
5
0
Bill
After being a direct tv customer for over 10 years, I called on February 2nd to cancel my service. I was told that Direct tv does not pro rate and I would have to keep the service until the 17th of February. That would have been fine but somebody on your end disconnected my service so that I can not
Question
152
0
0
What is going on with On Demand content?
Hey all, was wondering if there is an outage or if it’s just me. I have very limited on demand access right now. Only getting Cartoon Network and Nickelodeon. I’m trying to access HBO. Did a soft reset and nothing. I have a satellite dish subscription, and a Genie HR54 and hard wired to the system u
Question
170
1
0
You cut down a tree on my property to install my neighbors dish
Hi - I realized today that you cut a unique species of tree on MY property to install my neighbors satellite dish. I’m going to contact a lawyer.
Question
152
2
0