
Streaming Account
Learn how to manage your Streaming account.
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Accepted Solution
DirectTV Cloud DVR Not Recording
The cloud DVR won’t allow me to record anything. Error message states “There’s a recording problem”. Under My Library, The Cloud DVR section says “Your cloud DVR holds up to 0 hours of recordings.” I have unlimited cloud DVR. I have rebooted the internet and ATT DirectTV boxes several times. Same er
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1K
8
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Direct TV keeps rejecting payment
My wife updated her card payment with AT&T and Direct TV. No problem with AT&T According to our bank direct tv took the payment each time and sent it right back. This has happen 4 times. We have called 4 Times they don't know what to do. Our bank tell us the card is good. On 05-13-22 I tried with my
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1.3K
10
Can’t cancel my subscription
I go through the prompts on manage my account to cancel subscription and when I press “cancel subscription “ it will not work.
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186
1
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R"in my ATT account
My account shows fragments of info from a previous customer. I am told my card has expired, but the card # is not mine and my autopay is working fine. I tried to upgrade my DVR to unlimited (which I was told was included in my package, but it isn't), but I am unable to make any changes because my ac
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196
1
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I have been trying to get Directv for 3 weeks without success
I have been trying to get Directv for 3 weeks without success. I try to make my initial payment, and an undisclosed problem occurs. I have tried several credit cards of mine, without success. I have talked with my card companies, and they tell me, they have not denied any requests from anyone, and n
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310
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Account assistance request
Why won't DirecTV Help pay attention to their social media messages? Corresponding with them (and AT&T) is so inconsistent. One day I'll contact them and they'll respond immediately. Other times (like recently), they just ignore me and never respond. I get that they have thousands of customers, but
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233
6
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Accepted Solution
Official Solution
Download the directTV streaming app on TV
I had to remove the DirectTV streaming app from my 7yr old Samsung Smart TV. Where can I find the app so I can install back on my TV?
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234
2
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stream service
please what happened to my direct tv stream service. i had sent in updated account information
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336
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