
Streaming Account
Learn how to manage your Streaming account.
795
All
Question
Refund requested for service not signed up for
Hello! We cancelled DirectTV service (through AT&T) when NFL Ticket went to YoutubeTV last fall. Beginning in November 2023 we started being charged $79.20 per month for streaming. Customer Service says we started this service online. We did not. This amount has been withdrawn every month since last
Question
286
4
0
subscription offer
just subscribed to DTV stream thru Roku, there is NO mention of the initial 3 month discount and will be charged full price ($119) when my 5 day waiting period is over and NOT the $30 discount for 3 months....what gives?
Question
290
2
0
Are there additional fees for adding a device?
I have DirecTV Stream and have the Gemini device that comes with the service. I'm interested in getting a Gemini Air to use with a second TV in my house. Will there be any additional fees (beyond the cost of the Gemini Air)? I've searched on the DirecTV site and this forum and can't find a clear ans
Question
4.6K
11
0
Streaming with DirectTV
When I started with AT&T internet several years ago I was able to stream after I dropped Uverse. That went on for 2 years and then when they started charging me $15 a month I dropped DirectTV. I did not agree to the charge since I was paying for internet and owned the box that I used for streaming.
Question
271
1
0
Att links to Direct TV account
I have had att fiber/internet for about 9 months. I have had Direct streaming longer. When I first started to Direct stream, my internet provider was someone else. For the first 9 months of att service I never had a problem accessing my account to preview/pay etc. About a week ago, when ever I click
Question
3.7K
5
0
Unlink old legacy NFL ST account from AT&T
Hello, Support has been unable to help me with this and I’m hoping someone here knows the magic words I can regurgitate to find someone to help. I’ve spoken with the DAC team on both the satellite and stream side without success. The problem stems when I login to my AT&T account. I get an ID collisi
Question
388
4
Trying to set up account
I have been trying to sign up for DirecTv for a week now. I have created a login and password but everytime I try to select a package and set up payment I get a message "It's not you it's us. We are experiencing issues and logging you out. Please try again later. " I have tried to do a live chat twi
Question
303
5
0
Switching from satellite to stream?
Been a satellite customer for going on 20 years, but getting tired of calling every year to get a discount added. We have the premier package and looking to switch to the same package on stream. Anyone had an issues or been happy after making the switch? Looks like stream I can put on more tvs while
Question
15.1K
6
0
Home network
My child has changed our home network multiple times, not knowing what they were doing. I need to change it back.
Question
256
2
0
Download DirecTV Stream Billing Statement
I am unable to find a way to download my monthly billing statement from the DirecTV Stream web site. Steps I have taken: Logged on Clicked Account Overview Clicked Billing & Payments Scrolled down to My Activity Clicked on the Billing Date to see line-item details of that bill I find no download ico
Question
2.6K
6
0