Streaming Setup & Equipment

We just got an Apple TV 4K box (new from Apple), installed the DTV app, and love the picture and quickness of the response compared to previous Roku and Firestick we used. But, we don’t have Fast Forward or Rewind (with the preview box). Also, the skip forward normally does 90 seconds, then 60, then

When we try to open our prime video app, it just reverts to whatever channel was previously on. We thought we might be able to uninstall it and reinstall it, but there is no option to uninstall. There is only an option to disable. We are not sure what to do.

I have a new Sony A95L tv and am struggling with Gemini Air setup. The Gemini Air is in the HDMI4 slot (as directed during setup). I have two issues I need help with: 1) the DTV remote can control the TV only after turning the unit on with the Sony remote. Bravia sync is turned off to keep the Gemin

Is there an instruction manual online that tells how to operate all the buttons on the Gemini Air remote? I don't need setup instruction.

After I set up 1 of 3 Streamer boxes 1, I did not have Ethernet access is stuck at trying to check for updates then it says problem try later keeps doing this. Is there a way to reset box to factory settings as I ran a cable to it now but it still keeps doing this?

I am a new Direct TV stream customer because our HOA contracted for the service. The problem is my ISP uses dynamic IP addresses and when it changes, my home network changes and i become limited to 3 streams (2 TVs & 1 other device). If DTV Stream is intended to be a residential service, and every r

I keep losing my Internet connection on my DirecTV stream device. A repair man from my ISP was here yesterday for 3 hours and completely redid all of the wiring. I am still having the problem. The stream device is AT&T C71KW-400. I have not found any link to update the firmware or even to see how to

Why do I keep losing my Internet connection on my DirecTV stream device? I looked for an option to upgrade my firmware, but can't find one.

On multiple TVs, We have to reset the attached Genie Airs after two days. When turning the TV/GP on via the remote, the screen comes up the DirectTv shade of blue, indicating that the HDMI interface is working fine and it’s the GP that isn’t transmitting the correct data. The devices are only a mont

I have two DirecTV Stream devices (not the new Gemini, the previous box). One hooked to a Samsung TV the other to a LG TV. During the night last night I noticed that the blue power light on the DTV box connected to the LG TV was on. I assumed the box was getting a software update. This morning I fou