Streaming Setup & Equipment

My mother in law has dementia and needs a very simple, large button remote to control her Gemini system in her assisted living apartment. The facility just dropped all the provided TV and forced us to get our own. She has ATT internet so we added DirecTV gemini. She cannot use the provided remote. T

I cannot turn off my tv using my direct stream remote

We are currently a Xfinity TV account using voice remote and want switch to Direct TV streaming. How difficult is it w/o interrupting watching TV

Does anyone have trouble connecting using Aerwave? All my devices work fine but I just got DIRECTV streaming and cannot connect

Since march 1st my Gemini has been logged into someone else’s account. My recordings are gone, my channels are gone, they are local channels from some other state. My apps are gone. I’m unable to log out due to auto sign in, I’d need this persons account information. I’ve been with technical support

I’m trying to use my Gemini with my Sonos soundbar. I had it working fine with my genie with just digital audio out of my tv and into the Sonos. However the Gemini is RF so it can’t control the Sonos directly. So I’ve now put the digital audio out of the Gemini into the Sonos. I have sound but still

I'm new to DirecTV Stream and I've got it mostly figured out except for one thing. I'm trying to setup a series recording for Pardon The Interruption on ESPN. I only want it to record new episodes. But when I setup the series recording it's grabbing the show several times a day as it airs on ESPN, E

The HDR 4:2:2 Chroma setting for displaying DolbyVision on Gemini Air devices turns off intermittently with LG OLED C-Series TV's. Usually I get a message on the tv screen that the TV doesn't support 4:2:2 chroma. I have to go back into Settings of the Gemini Air pendant and change the HDR setting b

Box has been working for 6 months. Yesterday when we turned on TV it logged us into someone else’s account. I can’t log out since it’s set to auto login and that can only be turned off by logging into the strangers account. I tried resetting the device but no success. I called customer service and t

I am blind and I am considering purchasing the DirectTV Gemini Air streaming box , and I want to know if I can turn on the "Talkback" screen reader with any shortcut keys on the remote. Obviously I can't do it with the settings menu on screen. I don't have any sighted help. DirectTV support has no c