
U-verse TV Equipment
How to install, troubleshoot & fix your equipment.
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Question
Equipment return
I canceled my TV service, sent back 5 items. Took them to FedEx , ATT is charging my account for one item they say is unreturned. I have all the tracking numbers and serial number. I went back to FedEx just to make sure all the items were sent. I have call 6 times customer service, and I went to the
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Switch wireless receiver to use gateway instead of WAP
Hello, I recently had troubles with a wireless receiver and so AT&T sent me a new one (an ISB7005) along with a new gateway modem. Before setting up the new modem, I tried the new wireless receiver to ensure it worked and as such, just used the existing WAP. I saw that the new gateway is capable of
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264
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Accepted Solution
Official Response
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New insignia fire tv - scanning for Cable channels yields no channels found
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233
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Question on Returned Equipment
Canceled Uverse and returned the four receivers, remotes, etc to AT&T via UPS a week ago. Received email from AT&T the next day showing three receivers were received. Want to check to see if four were received.........have a receipt showing four receivers with serial numbers were given to UPS for re
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Receiver error "This set top box does not match the account settings"
Was setting up a receiver, seemed to be going fine, then it required an update, so I clicked yes on the update, it circled for an hour, no changes, so I did a reset on the box, now it's locked up.
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181
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Stupid “follow up”
I know I’m just venting, but why does AT&T send these stupid follow up questions? Has anyone ever actually had their service fixed, after talking to a CSR for at least a half-hour, and before a technician has arrived? (Because, of course, no, my service was not fixed!) “Hi, its AT&T! We did some wor
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173
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Replacing receiver
Last Monday, our receiver stopped working, spent over an hour with tech support, they then decided to send a new receiver which I received on Thursday. Hooked it up and it still didn't work, spent another 1.5 hours on the phone with tech and they couldn't fix it. Now a tech is going to come to our h
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111
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Another outage in my neighborhood
Last week the entire neighborhood where I live experienced a fiber outage (tv and internet) for the entire week. It went out last Sunday evening around 8:00pm and did not come back on until that Friday at about 4:30pm. It was up all through the long 4th of July weekend. Now it has gone out again at
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129
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Accepted Solution
How many U-verse HD streams with VIP2262 and Fiber 300 service?
Hello. I recently upgraded to Fiber 300 internet service. I have U-verse TV with whole-house DVR. The article https://www.att.com/support/article/u-verse-tv/KM1040899/ , under "How does AT&T Fiber make your TV experience better?", says that 6 HD streams should be available for watching and recording
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