Satellite Equipment

Had a HR54-200 (2016 dated) that went Defective. Specifically asked for and was told by the agent I would get a Brand NEW HR54. When it came it was a HR54-700 (2018 dated) that had a white REfurbished sticker on back! Called again and was assured the next one would be brand NEW and not refurbished.

I have a standard definition dish for my RV that I occasionally use with a standard definition receiver and tv. I last used it in November and it worked fine. When I just tried to use it it says "System update needed - it has been 345 days out of date" Can I not use the standard definition dish anym

wesbite says not connected to the internet, but it is. I've refreshed, resetted and nothing works. I need help please. Also, the new mobile app won't let me watch my DVR from the next room even though we are on the same internet connection. The mobile app says that there is no connected DVR. Somethi

I have had DirectTV and the Dish running for a month. All of a sudden this WIFI network has popped up on my phone and computers DIRECT-92A21961 it is password protected. I recognized that it probably came from DirectTV, so I went to my TV and Settings. I did not realize that I could create a Wireles

Recently had my roof replaced. Contractors did a good job of replacing the dish in the original location but, sometimes even on a bright, clear sunny day some channels don't come in clearly, like the receiver is searching for enough signal. Its even worse if any adverse weather is in the area. Shoul

Let me try to lay the scenario out the least confusing way of what I want to accomplish. My old home had an HDDVR with 2 genie clients using a standalone wireless bridge. Honestly, the range on the wireless bridge was awful and I had to install the bridge in a middle room that didnt even use a clien

When I go to the recordings, I get the left panel and the right panel listing the recordings is blank and stays that way for 5-10 minutes then magically appears and I can go to a recording. Later after watching that program and go back to recording list, it happens again. Also, it periodically disco

Can someone tell me why I'm getting this message? I tried to realign dish and now getting 0 regardless of where I turn dish. Thank you for any help

I have been having an issue for almost 2 weeks now with an HR54 connected to 4 Gemini's and 2 mini Genies. After spending 15 hours of time on the phone with DirecTV tech support & a tech visit on Friday I'm at the end of the line. The phrase "whack a mole" describes this perfectly...once a receiver

My box is stuck on the "Connecting ..." screen and constantly flickers. This is my main box, the other two in my house say the same thing. I have reset it by pushing the red button, also held the red button down for over 20 seconds, and also unplugged it. Tried all these multiple times and it stills