New Member
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1 Message
Cancel subscription button doesn't work
Hello,
Today I tried to cancel my subscription. I selected the "manage my subscription" page, then clicked on the "cancel my subscription" button. After that, I'm directed to a page where I can choose between two buttons: Continue to Cancel or Keep Subscription.
Unfortunately the Continue to Cancel button doesn't work (I also tried this in several web browsers).
Can someone help me?
Best regards,
Mark
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Expert
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6.5K Messages
3 years ago
Correct. They now want you to contact support to cancel. You can use the chat or call by phone. Support page is located in my footnote.
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Antartic0054
New Member
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15 Messages
3 years ago
In California it’s actually illegal to not allow consumers the ability to cancel a service online if that’s how they signed up initially.
But, I would bet the reason it didn’t work is the same reason streaming isn’t working; their servers are are somehow misconfigured for people on Starlink in California.
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