New to the Community? Visit the Community How-To and Guidelines to get started.

Satellite Account
Learn how to manage your Satellite account.
3.1K
All
Question
Price Increase after 12-month Discount
So a month ago, I received an email from DTV stating that I would be receiving a $10 credit on my bill for the next 12 months. So I would save $120 for the year? Great, huh? I figured DTV was FINALLY doing something to help customer retention. So that lasted one billing cycle, and then DTV increased
Question
684
7
0
201 error
I’ve tried everything, creating a new password. Uninstalled and reinstalled app.
Question
159
1
0
Recover DirecTV service
What must I do to recover my DirecTV service? I have two (2) TVs of which one (1) TV operates with about 60 vertical lines that interfere with my viewing.
Question
171
4
0
Equipment charges on a closed account
I returned all my equipment as instructed to a FedEx location and received a turned confirmation email with only one devise listed. Now charges appear on the closed account for returned equipment. Getting to someone in Customer Service to assist has been impossible so far. Suggestions?
Question
142
2
0
Closed
Directv CEO email address
I have been out of service for a week and a half, and have had one technician visit and three missed appointments. After spending hours on the phone with the off shore call center, I want to write an email to the CEO, who I believe is Bill Morrow. Anyone have his business email address?
Question
2.6K
6
0
Accepted Solution
Billing issues
Where/how do it report unauthorized additions to my account?
Question
189
7
0
How to file a complaint?
Hello, I was supposed to receive a $200.00 gift card for making the switch. It never came in the mail and no email came regarding it. So I started calling Directv and this is what happened. I got the run around being told to call reward and rewards said to call DIRECTV. This continued for months wit
Question
147
2
0
Paramount + Showtime
We have Showtime on our Direct TV package and we are paying for Paramount+ subscription. How do I avoid the double charge for the package? Should I cancel the Paramount+ subscription? When does the Direct TV change take effect?
Question
472
5
0