New Member
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3 Messages
closed captions are garbled
Too many letters are missing in the captions, making them illegible. This seems to be happening only on NBC. Curiously, captions are OK when viewing the same show On Demand.
New Member
•
3 Messages
Too many letters are missing in the captions, making them illegible. This seems to be happening only on NBC. Curiously, captions are OK when viewing the same show On Demand.
baseballisback
ACE - Professor
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8.3K Messages
5 years ago
I've had issues with live shows, but usually just chalk it up to people who do the typing or however that works.
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JBTurner
New Member
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3 Messages
5 years ago
Thanks -- I know what you mean about live shows, where the captions are sometimes rather comical with sound-alike words, or drop out entirely when the captioner can't keep up. But these are scripted shows where I'm seeing the problem. "This is how captions might look" turns into "Tsho cpions mht lk."
I'm thinking maybe the signal for the captions is oscillating somehow and only a few letters make it through.
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JefferMC
ACE - Expert
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37.1K Messages
5 years ago
Agreed. The CC data is in-band, and is somehow being corrupted. It could be not being received well from the station at the local head end.
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JBTurner
New Member
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3 Messages
5 years ago
JefferMC -- I'm not clear on the implications. Who needs to know about the corruption, AT&T (U-verse) or NBC?
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JefferMC
ACE - Expert
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37.1K Messages
5 years ago
If you have an antenna and can tune the NBC station and see if it happens OTA, then you can answer that question. If happens on OTA, then the station. If not on OTA, then AT&T. If you don't have the ability to check the OTA station, then you can try to create a ticket with AT&T and let them check the incoming feed.
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