We're here to help, @martinezchris. Please share more details about the issue you're experiencing with your devices, so we can take a closer look. Rhyan, DIRECTV Community Team
When starting a thread you need to explain the issue. Saying "same issue" means nothing when it is the first comment in a conversation, as opposed to a response in an existing discussion.
@Juniper around the same time that person posted the above, they made a similar comment on a months-old thread about the screensaver coming on while watching on a Fire Stick. Maybe they were confused about how to comment on a forum.
litzdog911
ACE - Sage
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46.6K Messages
18 days ago
And what issue would that be? Details, please.
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DIRECTVhelp
Community Support
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255.4K Messages
18 days ago
We're here to help, @martinezchris. Please share more details about the issue you're experiencing with your devices, so we can take a closer look. Rhyan, DIRECTV Community Team
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Juniper
ACE - Expert
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23.3K Messages
18 days ago
@martinezchris
When starting a thread you need to explain the issue. Saying "same issue" means nothing when it is the first comment in a conversation, as opposed to a response in an existing discussion.
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baseballisback
ACE - Professor
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8.3K Messages
18 days ago
The basic fixes and first steps are usually universal:
Log out. Clear the cache. Unplug for 30 seconds. Plug back in.
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Kv64
New Member
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23 Messages
17 days ago
@Juniper around the same time that person posted the above, they made a similar comment on a months-old thread about the screensaver coming on while watching on a Fire Stick. Maybe they were confused about how to comment on a forum.
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Juniper
ACE - Expert
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23.3K Messages
17 days ago
@Kv64
Well I hope my clarification cleared up that confusion so they can get the guidance they need going forward.
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