keep channel playing while guide is on

What streaming device or application are you using?

Hi, @komotors. Hopping on to @litzdog911's question. Let us know what streaming device or application you're using. Also, are you still experiencing the issue? Christy, DIRECTV Community Specialist

TCL Roku 55”

Thank you for letting us know. Have you tried uninstalling/reinstalling or updating the DIRECTV app? If not, please try to do so. Let us know how it goes. Christy, DIRECTV Community Specialist

Restart your TCL

I have had to uninstall and reinstall the DIRECTV app on my TCL 65” TV everytime I exit out of the app to get the channel to keep playing while I bring up the guide. Now that isn’t even working anymore. It is infuriating to bring up the guide and have the sound go to mute. I can’t understand why this has not been fixed with an update. I do not have this issue at all with my bedroom Hisense TV. 

TVs and devices that have slow processors cannot show the channel and guide at the same time. My cheaper Rokus cannot but my higher end ones can. 

@JasonY1972 Make sure in your preferences that the option to mute on startup is not enabled. My sound is always enabled when start the app.