Fire Stick and Direct TV stream app

Hi, Dfaires. We're sorry if you have trouble with the app. You may also uninstall and reinstall the DIRECTV STREAM app on your Firestick, which usually fixes issues. To learn more, go here: Fix Amazon Fire Streaming Issues | DIRECTV Support Joan, DIRECTV Community Specialist

You posted in the DirecTV Satellite Forum. Are you a DirecTV Stream customer or satellite?

I have tried numerous times to uninstall and reinstall app no luck, always get the same issue. 

DIRECTV stream customer. my apologies for posting in the incorrect forum 

Moving to the DirecTV Stream forum. 

Thanks for doing troubleshooting on your end. Let's meet in a DM to investigate and for us to help fix this. Joan, DIRECTV Community Specialist

Are you a previous DirecTV Satellite customer? Using the same credentials?

I was a Direct TV Satellite customer several years ago. 

Are you using the same credentials as the old satellite? The service seems to think that you are trying to use a DirecTV box. It gets confused with the credentials the same for both services.

Same email I'm sure.. 

Need to use another. Known issue with the services. Just login to your account and change the email to another one. Delete the app, then reinstall.

Good point, I will give it a try. Thanks for the advise! 

Anytime. Many have experienced the issue.

Oddly though, the app works fine on my phone and on my laptop! 

Yelp. It's the code in the app. Both services use the same app. When the satellite service added support for Roku, fire sticks, etc. is when the issue started. They just want fix it!