DVR program always goes back to the start

We're here to help, @davecuz. For us to take a closer look, we need more info. Can you confirm if this is happening on all recorded programs and on all your devices? Rhyan, DIRECTV Community Team

DVR model number?

Are you a satellite or streaming customer?

@DIRECTVhelp... Thanks for your fast reply. I will test what you ask and let you know.

@litzdog911... I will get back to you on that.

@penelopa7... What's a dashcam?

@litzdog911... I can tell you I have the streaming service

You're welcome. 😊 Rizza, DIRECTV Community Team

@litzdog911 Model # C71KW-400

@DIRECTVhelp

OK, here’s what is happening. If I don’t explain it well, ask questions.

When you are recording a show and you watch the recording to its end point (in other words to where the live show is), then change channels, when you return to the recording it starts at the beginning again. And it disappears from the “Continue Watching” list.

Like I said, ask questions.

I tested 4 or 5 different programs and all did the same.

Thanks for the info. We're sending you a DM, so a specialist can help. Rhyan, DIRECTV Community Team

Nevermind! Found it!