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New Member

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6 Messages

Monday, September 8th, 2025

DVR doesn't record local channels

On the Gemini Air, I can watch a show on my local network channel like NBC, ABC, CBS, and Fox, but the DVR does not record my local network channels. Instead, it records local channels from other cities. This only happens with Gemini Air. When I use Roku to access directv stream app, it records my local channels.

Any thoughts?

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ACE - New Member

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1.6K Messages

5 days ago

Do you have your home location set on your Gemini Air?  Because it should not be picking up other local networks. You can check that in settings?  Also try rebooting your Gemini device to see if that helps.

Community Support

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255.4K Messages

4 days ago

Thanks for your input, @Tiger593.

Hey, @sclawyer08. If the issue continues after rebooting or restarting your Gemini Air device, you may also attempt a factory reset. To do this, press and hold the button on the back of the device for 15 seconds, or use the remote by navigating to Home > Settings > System > Restart/Reset > Factory Reset. If technical assistance is needed, contact us for troubleshooting: DIRECTV Customer Service - Phone Support & Chat Rhyan, DIRECTV Community Team

New Member

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6 Messages

4 days ago

I rebooted, restarted, and factory reset. I even created a new profile. The DVR still shows it will record from a non-local network station

Community Support

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255.4K Messages

3 days ago

Thanks for troubleshooting. Our engineering team is looking into this. We'll provide an update once available.  Rhyan, DIRECTV Community Team

New Member

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6 Messages

3 days ago

I reset my router (ATT Gateway) and made sure my Google account has the correct address, but the issue remains.

My Gemini Air has had bugs from the beginning. First, it would not recognize my Sports Pack and I spent 1.5 hours on the phone with tech support. Plus, when I try to record an upcoming episode directly from the guide rather than from a search that may not air for hours or even days later, it says that the show has already aired.

Community Support

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255.4K Messages

2 days ago

Thanks for waiting. We've sent you a DM to gather more information. Please check your messages/Inbox. Charles, DIRECTV Community Team

New Member

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6 Messages

22 hours ago

My Gemini Air serial number: D74VB4MR111731

Another bug with the Gemini Air is that I have 2 of the channel 646 (Fanduel Sport South). I only want 1 channel 646.

New Member

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335 Messages

21 hours ago

@sclawyer08, the second one is an overflow channel in case two events are happening at the same time. You cannot have only one channel. The whole system is designed like that for RSNs.

New Member

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6 Messages

21 hours ago

 I have only 1 channel 649, which is a regional sports network. I have only 1 646 when I use Roku and when I watch online


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