New Member
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1 Message
Direct tv Streaming Gemini Device Blacking out
Having this error where my streaming device randomly blacks out for a couple of seconds, then goes right back to normal. i have tried to restart/ factory reset device but still having the same error. I have tested my internet as well the wifi is great and light is green. I have a Playstation right next to it and. i can stream and do everything normally with no interruptions. This issue even occurs when i try to stream other apps(HBO, HULU, NETFLIX) on the gemini streaming device. Has anyone ran into this? Any solutions?
DIRECTVhelp
Community Support
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255.5K Messages
2 years ago
Hello Eric. We want to take a deeper look at this Gemini getting black issue with you. You will receive a DM to continue giving you personalized assistance. We remain attentive to you. Gabriel, DIRECTV Community Specialist
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Moore300tv
New Member
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1 Message
2 years ago
We have been having the same problem. Did you get this sorted out yet?
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jaspaeth
New Member
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1 Message
2 years ago
We are also seeing the same “blank out” issue, it’s usually when watching a DVR’d video. If you backup and rewatch the same video that blanked out, it doesn’t reoccur. Probably happens randomly once per hour.
Jim
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mmwinter
New Member
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1 Message
2 years ago
Same issue. Any updates on this problem? It happens more and more frequently.
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drkeyes176
Visitor
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2 Messages
2 years ago
I am having the same issue. What's the solution?
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detuch254
ACE - New Member
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5.2K Messages
2 years ago
This sounds like an HDMI handshake issue. You could try using a different HDMI cable with the Gemini receiver or switching the HDMI port (i.e. plugging the HDMI cable into HDMI2 instead of HDMI1). Moreover, check the resolution settings on the Gemini receiver to ensure they are compatible with your TV.
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JohnHartshorn
Mentor
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59 Messages
1 year ago
I have the same issue. Unplugging the HDMI cable and plugging it back in usually rectifies it for awhile. I have tried multiple cables, including the one the Gemini instructions insist I *must* use.
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CaliforniaDave
New Member
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3 Messages
14 days ago
I have the same issue. I changed from the CBL/SAT HDMI input to MEDIA PLAYER HDMI. It helped for about a month, now the issue is returning. Any resolution in sight?
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CaliforniaDave
New Member
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3 Messages
14 days ago
Seems to help if I unplug the Gemini Air for 30 seconds then plug it back in. I will monitor it and if that continues to help, I'll put a Kasa smart plug on it to power down at 3 am nightly and power back up at 3:30 am.
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CaliforniaDave
New Member
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3 Messages
13 days ago
Unfortunately, the problem continues in spite of the powering down option. Come on DirecTV, can't you figure this out as a service to your paying customers?
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