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1 Message

Monday, March 29th, 2021

VIP 1200 receiver

I was shipped a VIP 1200 receiver and have followed the directions to connect it to my TV. It goes through a process then asks me to reset my receiver every time.  I cannot get any connection to U-Verse at all. It is connected to the TV through an HDMI cable and works with my other wifi receiver.

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ACE - Professor

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8.3K Messages

4 years ago

The VIP 1200 is a silver box. Are you absolutely sure that's the one?

These are archaic pieces of equipment. I would send it back. I would ask for another wireless receiver.

Community Support

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255.4K Messages

4 years ago

Here to help, @sdthoma!

 

Thanks for the help, @baseballisback!

 

Have you tried setting it up using an ethernet cable? If not, we recommend giving that a try as it may need a good internet connection to set up.

 

Let us know if this helps!

 

CalebP, AT&T Community Specialist 

 

ACE - Professor

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1.5K Messages

4 years ago

The 1200 does not support a wireless connection to WAP AFAIK.  


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