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2 Messages
My SONY KDL-60EX723 tv recognizes my Gemini Air as a "player1" at each HDMI input, but there is no picture or video on-screen.
My SONY KDL-60EX723 tv recognizes my Gemini Air as a "player1" at each HDMI input, but there is no picture or video on-screen. I've performed hard & soft resets on both units, without success. The SONY tv worked with the older Gemini model up until about a week ago, when its "Network" light started flashing red. Spent way too much time on the phone with DirecTV support without correcting the problem. I finally ordered a brand new Gemini Air.
The new Air's video/picture wasn't showing on the SONY tv; but when I tried it on another (VIZIO) tv, I was able to walk through the initial setup and updates. Unfortunately, reconnecting to the SONY still results in no picture.
Now what?
DIRECTVhelp
Community Support
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255.5K Messages
3 days ago
We're here to help and want to know more, @m4rk0p0l0. Have you tried using another streaming device apart from Gemini/Gemini Air with your SONY TV and still have the same problem? If so, please contact the TV manufacturer for assistance. Otherwise, let us know, so we can take a closer look. Rhyan, DIRECTV Community Team
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m4rk0p0l0
New Member
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2 Messages
3 days ago
I only have 3 DirecTV devices: two Gemini Air and one Gemini. If I swap the DirecTV devices, they behave similarly when connected to the SONY -- but I have no other HDMI pieces to try, besides the Gemini's. The Gemini's each work when connected to either of the Vizio TVs that are in bedrooms.
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DIRECTVhelp
Community Support
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255.5K Messages
3 days ago
We're sending you a DM, so our technical team can further assist. Rhyan, DIRECTV Community Team
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