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New Member

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12 Messages

Saturday, October 25th, 2025

Cancel Gemini but keep DIRECTV

Not using Gemini.  I want to cancel Gemini and return equipment.  I have the original shipping box.

JGLTX

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Community Support

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255.5K Messages

11 days ago

Hey, JGLTX. You can use the original shipping box to pack your equipment and drop it off at a post office. Refer to Returning your DIRECTV equipment | DIRECTV Support for return instructions. John, DIRECTV Community Team

New Member

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12 Messages

6 days ago

Not using Gemini.  I want to cancel Gemini.  

JGLTX

ACE - Expert

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23.3K Messages

6 days ago

Is your base service DirecTV (satellite), DirecTV via Internet (streaming-only, but required Gemini provided by DirecTV), or DIRECTV STREAM (streaming-only, but you optionally purchased Gemini from Authorized Seller)?

From prior posts it sounds like you may have satellite, but you've posted in the streaming section. Want to be sure you get the answer that lines up with your specific type of service.

Community Support

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255.5K Messages

2 days ago

Please refer to the link above on how to return your Gemini device. We're also sending you a DM for further assistance. John, DIRECTV Community Team


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