New Member
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12 Messages
Cancel Gemini but keep DIRECTV
Not using Gemini. I want to cancel Gemini and return equipment. I have the original shipping box.
JGLTX
New Member
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12 Messages
Not using Gemini. I want to cancel Gemini and return equipment. I have the original shipping box.
JGLTX
DIRECTVhelp
Community Support
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255.5K Messages
11 days ago
Hey, JGLTX. You can use the original shipping box to pack your equipment and drop it off at a post office. Refer to Returning your DIRECTV equipment | DIRECTV Support for return instructions. John, DIRECTV Community Team
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jglTX6185
New Member
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12 Messages
6 days ago
Not using Gemini. I want to cancel Gemini.
JGLTX
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Juniper
ACE - Expert
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23.3K Messages
6 days ago
Is your base service DirecTV (satellite), DirecTV via Internet (streaming-only, but required Gemini provided by DirecTV), or DIRECTV STREAM (streaming-only, but you optionally purchased Gemini from Authorized Seller)?
From prior posts it sounds like you may have satellite, but you've posted in the streaming section. Want to be sure you get the answer that lines up with your specific type of service.
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DIRECTVhelp
Community Support
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255.5K Messages
2 days ago
Please refer to the link above on how to return your Gemini device. We're also sending you a DM for further assistance. John, DIRECTV Community Team
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