New Member
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7 Messages
My Gemini does not have audio or video
Turned system on this morning and could not get any audio or video. Guide and everything else shows but no video or sound. Tried o do a reset but no change. Ran a system test and it said "OK"
DIRECTVhelp
Community Support
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255.4K Messages
11 months ago
Hi, @mcarnett. We have a technical team on stand-by ready to help. We're sending you a DM to gather more details and make sure to provide you with accurate information.
Mohammad, DIRECTV Community Specialist
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mcarnett
New Member
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7 Messages
11 months ago
Some update info. If I leave it on for about 10 minutes, I go to guide and select a channel and hit OK, the picture and sound turn on. It will not let me go to a channel directly only if I use the guide and select it.
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shannon02
ACE - Expert
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21.3K Messages
11 months ago
Have you reset the Genie?
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mcarnett
New Member
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7 Messages
11 months ago
Many times. I received a call from one of your techs this morning. He is going to call back again tomorrow to see if I have the same problem. Once the system was on for about an hours, it started working. Slow but I was able to select channels again.
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shannon02
ACE - Expert
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21.3K Messages
11 months ago
This is a customer to customer forum, so we didn't call you.
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mcarnett
New Member
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7 Messages
11 months ago
I believe the call came Directly from Direct TV. It was from their customer support team
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