Tutor
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16 Messages
Advance Receiver Fee
I have had the Choice All Included package since 5/2019. My most recent bill now has a $15 charge noted as Advance Receiver Fee. It was my understanding that “all included” fee was part of the price of the package. I call Customer Service multiple times and can’t see to get support to understand that the fee is included in the package price. What is my next course of action?
Juniper
ACE - Expert
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23.3K Messages
23 hours ago
The "All Included" versions bundle in the cost of the receiver services and 1st TV fee. When AT&T acquired DirecTV they attempted that to better show cost to new customers instead of itemized when you built your service to order. The $15 is when it is broken down to Package, Receiver Services, and Primary TV fee as 3 separate charges.
Does it still say "All Included" on your account and bill? If so, I would call DirecTV back and speak to another agent. If it is adding in cost, and not just breaking down what "All Included" is then that is a concerning error. Those plans shouldn't be able to add the receiver services separately as that is a conflict.
To be sure, can you include a screenshot of your bill breakdown? (sensitive info removed of course)
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jdeday
Tutor
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16 Messages
17 hours ago
yes the package is listed as CHOICE All Included.
How do I attached a photo to a reply?
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Juniper
ACE - Expert
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23.3K Messages
17 hours ago
At bottom of box you type in, one of the options should be a box that showcases two mountain peaks and the sun (how it looks to me). Hovering over it and should pop up a little description "Insert Image". Clicking it and It will give you a window to upload any photo/screenshot/image you have on your computer to the response.
Just make sure to redact/hide any personal info (full name, account number, etc.) before posting.
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jdeday
Tutor
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16 Messages
6 hours ago
Juniper,
I couldn't find the upload icon that you referenced so here is a link to my most recent bill https://flic.kr/p/2rDJx9D
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